Responsibilities:
Sales Targets & Business Plan Objectives:
- Assist the SM to organize the achievement of the Monthly Sales Target in order to meet or exceed the annual business plan objectives.
- Assist the SM to complete the weekly sales performance analyses and record all sales issues affecting store performance.
- Deliver store based KPI results improvements in Average Transaction Value (ATV), Units Per Transaction (UPT) and Conversion Rate in order to achieve or exceed the Monthly Sales Target.
Customer Service:
- Ensure the store’s continuous delivery of the company’s Customer Service standards to meet or exceed customer’s expectation and satisfaction.
Store Standards:
- Ensure the store hygiene, housekeeping & maintenance are in line with company standards, policies and procedures in order to create a pleasant shopping environment and uphold the company image at all times.
- Report all store maintenance issues to the SM and Projects Department to ensure timely resolution.
Marketing and Promotions:
- Ensure all company specific and generic marketing and promotional activities are implemented in the store and ensure timely setup of all promotional POS materials.
- Ensure all promotional products are identified and the necessary price adjustments actioned in line with promotional objectives.
Stock Management:
- Ensure adequate stock and range of products are available at the right time on the sales floor to meet the business objectives.
- Enter all product delivery information into the system on a timely and accurate basis.
- Ensure timely unpacking of all products received to present them on the sales floor.
- Ensure all transfers are implemented promptly and timely to facilitate the businesses overall sales objectives are achieved.
General Store Operations:
- Ensure smooth and uninterrupted operations all processes in the store and uphold the operational standards and commercial aspects of the business as per company policy and procedures.
Loss Prevention:
- Ensure loss prevention procedures are implemented as required to protect company assets and properties from any form of loss including internal & external theft.
- Ensure the day to day cash operations and security measures comply with company policy and procedures.
- Ensure that all daily cash sales and reconciliations are submitted correctly at the end of each day.
- Report to the respective manager and relevant authorities any breach of company policy or procedures concerning cash or stock to protect the company’s monetary assets.
Store Staff Management:
- Coach and motivate staff in the effective achievement of the daily store operations objectives to maximize productivity.
- Continuously train, develop and appraise store staff to ensure effective performance of their tasks are in line with company standards.
- Assist the SM to organize the store staff working schedule, mind the peak trading times in order to ensure the store is properly staffed at all times.
- Ensure that store staff hygiene, attendance and behaviors in store are in line with store operations & company policies and procedures.
Requirements:
- High school or College degree.
- Skilled in maximizing sales, overcoming any problems, or issues with a positive mind set, and a can-do attitude to achieve ambitious targets and lead from the front – Ideally similar position of 1 plus years, with experience in cosmetics/beauty/lifestyle.
- Ideally able to work with excel, handling all relevant reporting documents
CONTACT: Phone: (+8428) 7106 8279
Email: info@ckhrconsulting.vn